The Bahamas Financial Services Board has launched a "Quality Service" luncheon programme as one of a series of activities geared towards promoting superior service, industry wide. These events constitute part of on ongoing BFSB strategy dealing with growth and development of the sector.

Recognising that "quality service" can only be a product of policies that position it as part of the total organisational culture, BFSB's luncheon programme is targeting varied components of financial services industry institutions. In March, this initiative was launched with a focus on Chief Executive Officers, and during April BFSB member companies participated in presentations focused on Chief Operations Officers and Administrative Professionals. Upcoming events will see the focus shift to Client Relations Managers and Sales & Marketing Directors.

Notable Quotes:

"Good Enough Never Is..." - Paul O'Neill, Chief Executive Officer, Atlantis Resort, Paradise Island

"Have a passion to get the job done right the first time..." - Troy Maxey, Senior Manager of Operations, North Atlantic & Caribbean, Latin America & Caribbean Division, FedEx Express

"Quality Matters..." - Cora Ferguson, Administrative Assistant to Chief Financial Officer, Commonwealth Bank